Frequently Asked Questions
How can incorporating a Sculpting Stone into your routine enhance your skin’s natural glow and contour?
Incorporating a Sculpting Stone into your routine helps stimulate circulation and support lymphatic drainage, which can reduce puffiness and promote toxin release. The gentle, intentional strokes smooth and tone the skin, enhancing natural contours and leaving your body looking more sculpted, radiant, and refreshed. Over time, it transforms your skin’s texture and overall glow.
Which areas of your body could benefit most from improved circulation and lymphatic drainage using a Sculpting Stone?
A Sculpting Stone can benefit multiple areas where circulation and lymphatic drainage are key. Common focus areas include the neck and shoulders to release tension, the arms and legs to reduce fluid build-up, and the back to ease tightness. Regular use on these areas helps improve skin tone, reduce puffiness, and support a more sculpted, revitalised appearance.
Which products complement the use of your Sculpting Stone for optimal results?
To get the best results from your Sculpting Stone, it’s ideal to use it alongside complementary skincare products. Applying facial or body oils allows the stone to glide smoothly over the skin, preventing tugging, while moisturisers or creams help enhance absorption and nourish the skin. Serums can provide targeted benefits, such as hydration, firming, or brightening, and bath or massage oils are perfect for full-body rituals, helping to relax muscles and improve circulation.
Where are you located?
Our head office is located in Perth, Western Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at smoothhavenshop@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AWST. We aim to respond within 24 hours during weekdays.