Frequently Asked Questions
Can I use the shaver while it’s charging?
For safety reasons, we recommend using the shaver only when it’s fully charged and unplugged. This ensures optimal performance and prevents any risk while grooming.
Can I use it for both facial and body grooming?
Absolutely! The 2-in-1 design lets you trim and shave both facial hair and body hair with precision, making it a versatile all-in-one grooming tool.
How precise is the trimming head?
The trimming head is perfect for edging, shaping, and detailing. It allows you to create clean lines and maintain your desired length with ease.
Where are you located?
Our head office is located in Perth, Western Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at smoothhavenshop@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AWST. We aim to respond within 24 hours during weekdays.